Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 214.341.4579 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Metroplex Furniture Show, Inc., Furniture  Retail, Red Oak, TX
Advertised Specials

214-243-3088

Frequently Asked Questions

FAQs

Q: How safe is the information I give you online?
A: To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Q: How many different ways can I pay?
A: We accept cash, American Express, Discover, MasterCard, Visa and 3 ways of financing, including no credit check financing.

Q: What happens if an item goes on sale after I purchase the product?
A: Prices of items marked on sale apply ONLY to new purchases. We will not honor sale prices on previous orders.

Q: What is your policy on price matching?
A: In the unlikely event a competitor with a storefront in our normal trade area were to offer a lower price on an item we stock, Metroplex will meet or beat their price. Our promise to meet or beat any local competitors price will be based on the overall conditions of the sale (product is identical and in factory new condition, and inclusive of all fees, finance and delivery charges, method of payment, etc.), and must be verifiable.

Q: Do I need to be home for my delivery?
A: Someone over the age of 18 must be home on your scheduled date to accept and sign for the delivery. We highly recommend it be the purchaser. If the merchandise has to be re-delivered because someone is not at home, additional charges will apply.

Q: Can I pick up my merchandise instead of having it delivered?
A: Yes, we can arrange for your order to be picked up at our location.

Q: Can someone else pick up my order?
A: Yes, however, they will need the original receipt and a valid picture ID (such as a driver's license).

Q: Do I save more money by buying more?
A: Yes, we offer Room Group pricing.

Q: Do I have to get tables that come with the group set or can I pick out others?
A: We create designer displays for all products. You may substitute other tables, rugs, chairs or lamps to create the design that is just right for you, as long as these items are of equal value. Otherwise, additional charges may apply. Our trained sales associates are available to assist you in this process.

Q: What if my item arrives damaged?
A: Damages do happen, but it's okay! If an item arrives damaged, please send back with the delivery drivers. Also please notify us immediately. We are happy to replace the piece at no cost to you.

Q: I like to help! Can I personally assist the drivers with my delivery?
A: No. If you assist in the delivery and an item is damaged, this will void your warranty.

Q: Will your delivery personnel assist me in moving items in my home in order to make room for my new furniture?
A: No. Our delivery personnel cannot move items in your home, for insurance purposes. Please have the area completely clear upon their arrival.

Q: What do I need to know if items need to be returned?
A: All items must be returned in their original packaging in order to be returned (paper or plastic wrapping, boxes, etc.)